1. Company Information
This website https://www.healthmarthk.com (the “Website”) is owned and operated by IASO Lab Limited (“we”, “us”, or the “Company”).
2. Acceptance of Terms
These Terms & Conditions constitute a legally binding agreement between you and the Company.
By accessing or using this Website, you agree to be bound by these Terms.
3. Definitions
- Customer means any person browsing, using, or purchasing products on the Website
- User Account means an account registered and approved by us
- Products means all products offered for sale on the Website
- Order means a purchase transaction submitted by the Customer and confirmed by us
- Price means the product price denominated in Hong Kong Dollars (HKD)
4. User Accounts
Customers must provide accurate and up-to-date information when registering an account.
Customers are responsible for maintaining the confidentiality of their account credentials.
Accounts with no activity for 12 consecutive months may be suspended, and any unused points or coupons will be forfeited.
We reserve the right to suspend or terminate any account at our sole discretion.
5. Products & Pricing
We strive to ensure the accuracy of product information and pricing, but errors may occur.
In the event of system errors, pricing errors, or insufficient stock, we reserve the right to cancel the order and issue a full refund.
All prices exclude delivery charges unless otherwise stated.
6. Order Confirmation
Orders are deemed accepted only after confirmation by our system.
We reserve the right to refuse or cancel any order without liability.
7. Payment Methods
We accept various payment methods including, but not limited to, credit cards, bank transfers, Alipay, and WeChat Pay.
Payment methods may be changed without prior notice.
8. Delivery
- Delivery services generally apply within Hong Kong SAR
- Remote areas or outlying islands may incur additional charges or may not be served
- Orders are usually dispatched within 1–3 business days after payment confirmation
- Delivery times are estimates and subject to courier arrangements
If an order is returned due to incomplete address, failed delivery, refusal, or overdue collection, related costs will be deducted from the refund.
9. Returns & Refunds
Due to the nature of the products (including health supplements and proprietary Chinese medicines), returns or exchanges are not accepted unless the product is defective, damaged, or incorrectly delivered.
Customers must contact us within 7 days of receipt with supporting evidence.
Approved refunds will be processed to the original payment method.
10. Product Disclaimer
Product information provided on this Website is for general reference only and does not constitute medical advice.
Individual results may vary. Customers should consult healthcare professionals before use.
11. Intellectual Property
All content on this Website is owned by or licensed to the Company.
No content may be used, reproduced, or distributed without prior written consent.
12. Limitation of Liability
To the fullest extent permitted by law, the Company’s maximum liability shall not exceed the amount paid by the Customer for the relevant order.
13. Force Majeure
The Company shall not be liable for failure to perform due to events beyond reasonable control, including natural disasters, pandemics, or government actions.
14. Privacy
Personal data will be handled in accordance with Hong Kong Personal Data (Privacy) Ordinance and our Privacy Policy.
15. Amendments
We reserve the right to amend these Terms & Conditions at any time without prior notice. Revised terms take effect immediately upon publication on the Website.
16. Disclaimer
All product information, content, and materials provided on this Website are for general reference purposes only and do not constitute medical, health, or professional advice. Such information is not intended to replace consultation, diagnosis, or treatment by qualified health care professionals.
Products sold on this Website are health supplements, nutritional products, or proprietary Chinese medicines (where applicable) and are not pharmaceutical drugs. Individual results may vary depending on personal health conditions, body constitution, and usage. No guarantee is made regarding product effectiveness.
Customers who are pregnant, breastfeeding, undergoing medical treatment, suffering from chronic conditions, or taking any medication or supplements should consult a qualified healthcare professional before using any products from this Website to avoid potential risks or interactions.
To the fullest extent permitted by law, the Company shall not be liable for any direct or indirect loss, damage, or consequence arising from the use of or reliance on any information, content, or products provided on this Website.
17. Governing Law & Jurisdiction
These Terms of Service and any separate agreements whereby we provide you shall be governed by and interpreted in accordance with the laws of Hong Kong, China.
