Due to the nature of the products sold on this Website, including health supplements, personal care and proprietary Chinese medicines (where applicable), and for hygiene and safety reasons,
returns, exchanges, or order cancellations are not accepted unless the product is defective, damaged, or incorrectly delivered.
Customers are advised to carefully review their order details and delivery information before placing an order.
Eligible Return & Exchange Cases
Returns or exchanges are accepted only under the following circumstances:
- The product received is defective or damaged
- The product delivered does not match the order placed
Return & Exchange Request Procedure
Customers must contact our customer service within 7 days of receiving the product (including weekends and public holidays) and provide the following information:
- Customer name
- Order number
- Contact phone number
- Product name
- Reason for return or exchange with supporting photos
Upon verification, our customer service team will advise on the next steps.
Exchange & Refund Arrangement
- If the replacement product selected is of higher value than the original item, the customer shall pay the price difference
- Approved refunds will be processed via the original payment method
- Refund processing takes approximately 7 business days, subject to the processing time of the relevant payment provider
Customer Service Contact
- Email: cs@healthmarthk.com
- WhatsApp: +852 5364 9831
Final Decision
In case of any dispute, IASO Lab Limited reserves the right of final decision on all return and refund matters.
